I have to get them working with their IT crowd.

Relationship management. Who are my IT crowd? Where do they live?

I won’t be here forever, so installing new habits is important.

And have people realise that if we don’t log tickets we don’t have problems.

And if the mean time between fixes is going down because we live in an ie world where emptying caches and cookies takes two minutes; but logging a ….call, ticket, effort..,,,,,arghghghghghgh as you go around houses….